Frequently Asked Questions

FAQs

Common & frequently asked composite door questions

What is a doorset?

A doorset is the complete assembly, including the door, frame, hinges and seals, designed for easy installation and top performance.

Does my door frame need replacing?

If your frame is damaged or incompatible with the new door, it will need replacing to ensure a secure fit.

What should my door quote include?

Your quote should include the door, frame, hardware, installation costs and any additional features or services.

How long does it take to fit a new door?

Fitting a new door typically takes 3-5 hours, depending on the complexity of the installation.

What lock standards should I look for?

Look for locks that meet PAS23 and PAS24, DIN18103 (burglar resistant doors) or TS 007 standards for enhanced security and insurance compliance.

What accreditations should my installer have?

Installers should hold certifications like FENSA, CERTASS or equivalent, to ensure quality and compliance.

Is financing available?

Some of our approved installers offer financing options, allowing you to spread the cost of your new door over manageable payments. You will need to speak to them directly about the payment options they provide.

What is the warranty period?

Unfortunately, we can’t deal with homeowner enquiries directly. All warranty questions and claims should be addressed to the installer of the door.

How long is the guarantee?

Although we provide a 10-year manufacturer’s guarantee to our trade customers (the installer), this is not transferable to the homeowner. When choosing an approved installer, you should check to see the length and criteria of the guaranties they offer.