We Promise:

  • To answer any queries and locate information as quickly and efficiently as possible.
  • To make sure that all information provided is relevant, clear and jargon free.
  • To communicate openly about charges and changes to your orders.
  • To offer realistic and sensible resolutions to complaints.
  • To apologise when we get things wrong and put them right quickly
  • To listen to our customers and use any feedback provided to better improve our service.
  • We will aim to provide a response to every new complaint within 1 hourĀ of receipt and a clear resolution to all complaints within 72 hours. (Most cases are resolved within 24 hours)

What we ask in return:

Be respectful and courteous to our staff.

Provide the best possible information to us. Images and job numbers are essential for
quick resolution.

Please complete our periodic feedback forms to help us improve our service.

If you feel that we are falling short of the standards, please call 08081597521 (Trade)
or 08083013881 (Retail) alternatively please email enquiries@solidor.co.uk

Visit the Door Designer

What door will you choose to welcome you home? Use the Solidor Door Designer to create your perfect door from all the designs, colours and glazing options available and then receive a personalised from your local Solidor installer.
Design Your door now

  • Kitemark License - Doors
  • Kitemark License - Insulating Glass Units
  • BSI - ISO 9001
  • CE
  • Secured by Design
  • G16 Finalist

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